What Effects the Bounce of a Dropped Ball

Let Bolton Battle :: essays research papers fc

Let Bolton Battle      What on the off chance that you had quite recently got off work early and chose to fly home to shock your family, however similarly as you remove the shouting begins. Your plane was simply commandeered by a fanatic psychological oppressor bunch that despises the United States and is going to bring the plane down in a city for greatest setbacks. Do you figure something ought to be done to forestall this? Unfortunately after 9/11 nobody could concur â€Å"on something as fundamental to the war on dread as a complete meaning of terrorism† while other guiltless individuals passed on. The creator, Newt Gingrich, perceives these risks and presents a solid contention for the appointment of John Bolton, Secretary of State for Arms Control and International Security, to become represetative to the United Nations. With an extreme tone, Newt Gingrich presents his immovable situation on a critical reason.      I have decided to break down Newt Gingrich’s article since it is so powerful and undaunted to his motivation. The article is on a site at â€Å"www.newt.org† and is persistent all through the two pages. Gingrich doesn't sway from his target in the article and stays strong in his position on Bolton’s requirement for political decision. The way that Gingrich sets up his position produces a choice for the peruser: Why not choose Bolton?      Newt Gingrich knows governmental issues; he has served on Congress since 1978 till he was chosen Speaker of the U.S. Place of Representatives in 1995. During his four-year term, the Washington Times called him â€Å"the fundamental leader† and Time magazine named him â€Å"Man of the Year† for 1995. In addition to the fact that he was persuasive on the floor, he has composed nine books including two hits, Contract With America and To Renew America. Besides, he has gotten a looked for after open speaker, and simply completed a keynote address at the John F. Kennedy Jr. Gathering at Harvard University. Through Gingrich’s site he reacts to questions and worries about pieces that he has composed and expresses that he will even have an open discussion about his articles. This is an ethos offer for the peruser since they realize that Gingrich is very much regarded and learned.      First, Gingrich opens with the incredible articulation that contains requesting word usage, for example, â€Å"right choice† and â€Å"without further delay† to drive his contention for affirming Bolton to the United Nations. At that point he expresses the explanation that Bolton should be chosen by expressing that Americans are at unsure occasions and face genuine dangers, and that the â€Å"U.

Should You Use an Installment Loan to Pay Off Your Credit Cards

Should You Use an Installment Loan to Pay Off Your Credit Cards Should You Use an Installment Loan to Pay Off Your Credit Cards? Should You Use an Installment Loan to Pay Off Your Credit Cards?Consolidating all of your credit card debt into a single installment loan will likely save you money, but itll probably mean larger monthly payments.Spending yourself into credit card debt is fairly simple: You spend more money on the cards than you currently have and repeat until youre maxed out. Getting yourself out of credit card debt, on the other hand, is a bit more complicated. You have many options, and none of them are easy.One of the ways you could pay off that debt is to consolidate all those cards into a single debt: a personal installment loan. You use that loan to pay off all your credit cards, leaving you with only one easy payment to make each month. Is this the best method for you? Read on to find out …Here’s how installment loans work.When you take out a personal loan, it’s going to be structured as an installment loan. This means that you pay the loan off in a series of fixed, regular payments. Yo u’ll be borrowing a single lump sum of money that you will repay plus interest.The interest rate on your personal loan will vary depending on your credit score. The higher your score, the more creditworthy you will be to a potential lender and the less interest they will charge you. The lower your score, the riskier you will seem and the more interest they will charge you in order to account for it.Interest on installment loans is accrued over time. The longer a loan is outstanding, the more interest it will accrue. However, that interest will accrue based on the remaining principal, so the actual amount of money you accrue in interest will grow smaller over time.Lastly, installment loans are amortizing, which means that every payment you make goes towards both the principal owed and the interest. The amount that goes towards each is determined by the loan’s amortization schedule, but you can rest assured that every on-time payment you make will bring you one step close to being out of debt.Will the loan save you money?Okay, so this question is actually pretty simple to answer: Yes, paying off your credit cards with an installment will almost certainly save you money in the long run.Here’s why: The standard term for a personal installment loan is anywhere between one and five years. And no matter how long the loan’s repayment term is, it’s pretty much guaranteed to be shorter than the length of time it would take you to pay off your credit cards making only the minimum payments.The monthly minimums for credit cards are often very small, with each payment only accounting for something like one to three percent of the amount owed. When interest rates are factored in, it could take you well over a decade to pay off those cards.Remember, the longer a loan or credit card is outstanding, the more money you will end up paying towards interest. All things being the same, the shorter repayment option will always be the one that saves you money overall.What’ s the interest rate?As we mentioned up above, interest rates for both personal loans and credit cards will vary depending on your credit score. So if you have good credit, you’ll probably be able to qualify for some personal loans at a reasonable interest rate.Furthermore, the interest rates for personal loans are generally lower than the interest rates for credit cards. So even if the rate is higher than you might prefer, it’s still probably lower than the rate you’re paying on your credit card.However, racking up a lot of excess credit card debt is going to lower your credit score, as the amount of debt you owe is the second most important factor in your credit score. This decreases the likelihood that you’ll find an online loan or a loan from brick-and-mortar lender  with a great rate.It’s a bit of a Catch-22 scenario: You want to find a low-cost personal loan to pay down your credit card debt, but you need to pay down your credit card debt in order to qualify for the l ow-cost personal loan.If you have a lousy score, you might be stuck with bad credit loans that actually have a higher interest rate than your credit cards. Way higher. Even if these loans don’t have rates as high as no credit check loans like payday loans, title loans, and cash advances, you’re still probably best off skipping debt consolidation and just trying to pay down your credit cards outright.What are your monthly payments?We mentioned earlier that the monthly minimum payments for credit cards are very small. Its a double-edged sword; those small payments make it much harder to get out of debt but it also means theyre fairly affordableâ€"especially relative to the amount of debt you owe in total.This is where we arrive at the biggest issue with consolidating your debt through a personal installment loan: Even with a lower interest rate, those shorter repayment terms almost guarantee that your monthly payment will be larger than the monthly minimums on your credit cards.If you’re struggling to afford your monthly minimum payments, this could make consolidation a non-starter for you. Saving money in the long run is great, but you still have to be able to afford your payments in the here and now.Here’s the flipside: Any debt repayment plan is going to involve paying more each month than you’re currently paying towards your monthly minimums. Don’t let those larger payments discourage you: trim your budget, maybe pick up a second job or side hustle, and get crackin’.What are other methods of debt repayment?Consolidating your credit cards onto a personal installment loan is a viable method of debt repaymentâ€"especially if you’ve got a decent credit scoreâ€"but it’s far from the only method out there.The two most popular debt repayment methods are the Debt Snowball and the Debt Avalanche. Both of these involve putting all of your extra debt repayment funds towards one debt at a time, rather than spreading them around evenly. The difference c omes in how they prioritize which debts to pay off first.With the Debt Snowball, you pay off your debt with the lowest balance first, working your way up to the debt with the largest balance. This will actually cost you a little more money in the end, but it prioritizes early victories to help you get the encouragement you need to keep going.The Debt Avalanche, on the other hand, keeps its eyes on the numbers. It has you prioritize your debts by interest rate, paying off the highest-rate debt first and then working your way down to the debt with the lowest rate. This saves you money compared to the Debt Snowball, but it could leave you waiting awhile before you notch your first debt pay-off victory.Lastly, you could transfer your credit card balances onto other cards using a zero percent APR offer. This gives you an interest-free grace period to work with, but carries the sizeable risk of leaving you with more credit card debt than when you began.To read more about getting out of de bt, check out  these related posts and articles from OppLoans:Want to Pay Off Your Debt? Try Building a Better Budget!What to Do When You Have Too Much Medical DebtFinancial Priorities: Which Debts Should You Pay Off First?8 Good Habits to Get Your Financesâ€"and Your Lifeâ€"on TrackDo you have a personal finance question youd like us to answer? Let us know! You can find us  on  Facebook  and  Twitter.  |Instagram

A Doll s House By Henrik Ibsen - 1556 Words

A Doll’s House written by Henrik Ibsen is a play which invokes different feelings on the reader. The play was written in 1879, a time in which women had a submissive role to her husband. The idea of a woman speaking out or even contradicting her husband was unheard of, and Ibsen did a magnificent job of not only portraying the message, but also empowering women to stand up for themselves. The plot of the story centers around a husband named Torvald, and his wife named Nora. As the story progresses, Nora reveals to her friend that she made a decision without her husband’s knowledge and now is making all efforts to make it right. Given the time in which the paly was written and the roles both genders had, A Doll’s House is perceived as a controversial and though provoking play by the use of dialogue, setting, theme, and characters. The tittle A Doll’s House is controversial in itself, it portrays the empowerment of men over women, and also degrades the roles of women. The tittle suggests that women are mere objects subjected to their husband’s desires, in which the husband holds proprietary rights over his wife. The tittle not only defames the role of women, but also portrays men in an egoistic and selfish manner. The ideology that women have to be submissive to their husband dates as far back as the beginning of times. However, the roles of women has been progressing in parts of the world, and women are now seen as contributing members of society. Carreon 2 The dialogueShow MoreRelatedHenrik Ibsen s A Doll House1563 Words   |  7 Pages In the play, A Doll House by Henrik Ibsen, the title itself symbolizes the dependent and degraded role of the wife within traditional marriages. Ibsen portrayed the generous nature root into women by society, as well as the significant action of this nature, and lastly the need for them to find their own voice in a world ruled by men. Ibsen wrote this play in 1879, this is the era where women were obedient to men, tend the children until their husband came home, and stood by the Cult of DomesticityRead MoreA Doll s House By Henrik Ibsen1717 Words   |  7 Pagesâ€Å"A Doll, a Partner, and a Change† Social movement of women liberation toward equal rights and independence has been a big subject in human history. It happens not only in Europe but also all over the world. Though making progress, this movement has been advancing slowly and encountered backslashes from time to time. Maybe there is something deeply hidden which the society has not figured out yet, even women themselves. What do women want, freedom or good life? Most of the time, they are notRead MoreA Doll s House By Henrik Ibsen1291 Words   |  6 Pages A Doll s House by Henrik Ibsen, is a play that has been written to withstand all time. In this play Ibsen highlights the importance of women’s rights. During the time period of the play these rights were neglected. Ibsen depicts the role of the woman was to stay at home, raise the children and attend to her husband during the 19th century. Nora is the woman in A Doll House who plays is portrayed as a victim. Michael Meyers said of Henrik Ibsen s plays: The common denominator in many of IbsenRead MoreA Doll s House By Henrik Ibsen1288 Words   |  6 Pages Henrik Ibsen’s A Doll’s House is based in the Victorian society of the 19th century. It assesses the many struggles and hardships that women faced because of marriage â€Å"laws† that were crucial during that time period. The society was male- dominated with no equality. Nora is the protagonist in A Doll’s House and the wife of a man named Torvald. This play is about Nora’s voyage to recognizing her self- determination and independence. She transforms from a traditional, reserved woman to a new, independentRead MoreA Doll s House By Henrik Ibsen1298 Words   |  6 Pagesâ€Å"There is beauty in truth, even if it s painful. Those who lie, twist life so that it looks tasty to the lazy, brilliant to the ignorant, and powerful to the weak. But lies only strengthen our defects. They don t teach anything, help anything, fix anything or cure anything. Nor do they develop one s character, one s mind, one s heart or one s soul.† (Josà © N. Harris). Nora Helmer’s choice to lie and deceive is inappropriate and wrong for women to do to her husband during this time period; itRead MoreA Doll s House By Henrik Ibsen1037 Words   |  5 PagesHenrik Ibsen s A Doll s House is a work of literature genius. This three-act play involves many literary technics that are undermined by the average reader such as the fact that the plot shows the main characters Torvald and his wife Nora live the perfect life. An ironic paradox based around the fact that Nora and Torvald’s relationship is the complete opposite of perfect. Also, bringing upon a conflict as well, appearance versus reality. These little hidden meanings within stories are what areRead MoreHenrik Ibsen s A Doll House Essay1501 Words   |  7 PagesHenrik Ibsen’s play â€Å"A Doll House† was set in the Victorian era, a time where women were highly respected. Women in this time period did not work, they had nannies to take care of their children and maids to take care of their homes. Many women had no real responsibilities, they spent their time having tea parties and socializing with their friends. Henrik Ibsen dared to show the realism of the Victorian era while everyone else would only focus on the romantic aspect. In the play, â€Å"A Doll House†Read MoreA Doll s House : Henrik Ibsen962 Words   |  4 PagesDrama Analysis A Doll’s House (Henrik Ibsen) And Trifles (Susan Glaspell) In comparing both dramas, the overwhelming aspect of convergence between both is the open discussion of gender identity. Both dramas make similar points about what it means to be a woman. Modern society in both dramas is constructed with men holding power over women. This is seen in Trifles in how men like George Henderson and Mr. Hale are myopic. The premise of the drama is how women worry over trifles, and the dismissiveRead MoreA Doll s House By Henrik Ibsen1421 Words   |  6 PagesIn A Doll’s House, Henrik Ibsen examines conventional roles of men and women in the nineteenth century. In the play, Nora exemplifies the conventional feminine standard during that period. She seems to be powerless and confines herself through high standard expectations, demonstrating what the role of a women would be as a wife and mother. The protagonist of A Doll’s House is a woman named Nora Helmer. Ibsen shows how Nora’s design of perfect life gradually transforms when her sec ret unravels. InRead MoreA Doll s House By Henrik Ibsen876 Words   |  4 PagesA Doll’s House by Henrik Ibsen A Doll’s House takes place in the home of Torvald and Nora Helmer. Through conversation with Nora’s good friend Kristine Linde it is revealed that Mr. Helmer was ill around the same time Nora’s father died. Luckily Nora’s father left her enough money that Torvald and Nora could go on a life saving trip to Italy. But the truth comes out when we find out Nora’s father did not leave her a penny. We find out that Nora got a hold of the money through a loan but she signed

Heart of Darkness, Hollow Men, and Apocalypse Now Essay

Similarities between Heart of Darkness, Hollow Men, and Apocalypse Now In todays literary world there are many different texts that have interlocking literary meaning through their references to one another and to other works. I am going to compare and draw similarities between T.S. Eliot’s The Hollow Men, Joseph Conrads Heart of Darkness, and Francis Ford Coppolas Apocalypse Now. These three sources have many different references to one another in different ways. In T.S. Eliots The Hollow Men, he begins the poem with the title and underneath the title he uses the famous line Mistah Kurtz- he dead from Joseph Conrads Heart of Darkness. This famous line is said by one of the servants about Mr. Kurtz who dies and all†¦show more content†¦In Heart of Darkness Kurtz is this European man who leaves Europe with an empty idealism which collapsed under the force of the savage and barbaric darkness. He visits the Congo and is transformed into this man of the jungle. The character of Kurtz is similar in Apocalypse Now; he is a highly decorated general in the vietnam war and Kurtz goes into the jungle leading him to turn into a man of the jungle. Mr. Kurtz one day loses it and goes crazy. He goes off into the jungles of Vietnam and starts terrorizing villages with his crazy actions and beliefs. In Coppolas Apocalypse Now there is a scene where Mr. Kurtz is reading T.S. Eliots The Hollow Men. Coppola has Kurtzs character read this poem because it is basically saying that his society of the jungle is not turning out the way he wanted it to. Shortly after he reads the poem, Kurtz asks Captain Willard to kill him because of the failure of his society. Kurtz reads the opening stanza of Eliots poem. In this stanza it is talking about the hollow men and how they are stuffed with straw. Coppola uses this significant stanza because KurtzÕs followers are very similar to these hollow men. In the first stanza it says that the hollow men are shape without form, shade without colour, paralysed force, gesture without motion. It is also true with Kurtzs people; they are basically nothing and have no direction. Kurtzs followers are very similar to the hollowShow MoreRelated Discussing Heart Of Darkness, The Hollow Men, and Apocalypse Now1263 Words   |  6 PagesRelationship between Heart Of Darkness, The Hollow Men, and Apocalypse Now      Ã‚   The Hollow Men is a poem by T.S. Eliot who won the Nobel Prize in 1948 for all his great accomplishments. The Hollow Men is about the hollowness that all people have; while Heart of Darkness is a story of the darkness that all people have. The poem written by Eliot was greatly influenced by Conrad and Dante. Some people may even think that WWI also influenced it. It was written after World War I and could be describingRead MoreHuman Nature And The Desire For Superiority1565 Words   |  7 Pagespast. In the film Apocalypse Now, the novella the Heart of Darkness, and the poem The Hollow Men, it is shown how the desire for power can impose negative impacts not only a civilization, but to the pursuer of that power as well. Containing so much power can bring out the best in people, and at most times, it can bring out the worst. However, many people wonder how is it that a civilization just allows a group of people or a person to dominate them without a fight. The Hollow Men are a part of a societyRead MoreEssay The Bright Side of the Darkness549 Words   |  3 Pagesbe done easily, but sometimes dwelling on the negative can yield its own benefits. The individuals of Apocalypse Now, Heart of Darkness, and The Hollow Men, encounter moments were they have episodes of hardship and choose a positive outlook over a negative view. A synonym for positive is progressive. Acknowledging the accomplished helps one to refocus on the problem at hand. In Apocalypse Now, Captain Benjamin Willard is given the task of executing Colonel Walter Kurtz on the basis of insanityRead MoreParallels Between Heart of Darkness and Apocalypse Now1871 Words   |  8 PagesVarious parallels can be drawn when comparing and contrasting Joseph Conrads Heart of Darkness and Frank Coppolas Apocalypse Now, while taking into consideration Heart of Darkness is a novella and Apocalypse Now is a film. These differences and similarities can be seen in themes, characters, events and other small snippets of information including anything from quoted lines to strange actions of the main characters. Both pieces follow the same story line but they are presented in differentRead MoreEssay on heart of darkness1844 Words   |  8 Pages Various parallels can be drawn when comparing and contrasting Joseph Conrads Heart of Darkness and Frank Coppolas quot;Apocalypse Nowquot;, while taking into consideration Heart of Darkness is a novella and quot;Apocalypse Nowquot; is a film. These differences and similarities can be seen in themes, characters, events and other small snippets of information including anything from quoted lines to strange actions of the main characters. Both pieces follow the same story line but they are presentedRead More Searching For Meaning in Apocalypse Now Essay1418 Words   |  6 PagesSearching For Meaning in Apocalypse Now Francis Ford Coppolas film Apocalypse Now takes the audience into a tense and mystical journey through the Vietnam War. This long and agonizing journey is seen through the eyes of Captain Willard played by Martin Sheen. Sheen. Captain Willard is assigned to a mission that relies on him to assassinate Colonel Kurtz, who is played by Marlon Brando. Although Apocalypse Now is an examination of the many terrors of society that are connected to the VietnamRead MoreA Renewed Sense Of Hopelessness : American Sentiment Following The Vietnam War1395 Words   |  6 PagesMy project is titled â€Å"A Renewed Sense of Hopelessness: American Sentiment Following the Vietnam War.† Since I’m interested in studying how film actively molded Americans’ interpretation of the Vietnam War, I picked Francis Ford Coppola’s film, Apocalypse Now, as my artifact. I thought that it would be a good choice because it’s one of the most well-known war films and it came out just a few years after the Vietnam War. This image from the beginning of the film shows napalm being dropped on the VietnameseRead MoreEssay on Heart of Darkness1035 Words   |  5 Pages The Novella Heart of Darkness by Joseph Conrad is about an Ivory agent, Marlow, who is also the narrator of his journey up the Congo River into the heart of Africa. Marlow witnesses many new things during his journey to find Mr. Kurtz. In Apocalypse Now, the narrator is Captain Willard, who is also on a journey to find Kurtz. The Kurtz in the movie however is an American colonel who broke away from the American army and decided to hide away in Cambodia, upon seeing the reality of the Vietnam WarRead More Revealing the Heart of Darkness in Apocalypse Now Essay2178 Words   |  9 PagesRevealing the Heart of Darkness in Apocalypse Now Often a novel filmed as a movie departs from the original story, sometimes for better, sometimes for worse.   However, many great works of literature have inspired movies, and served as the basis for a great film, even though the film may approach the literature in a different way. Such is the case with Francis Ford Coppolas Apocalypse Now, which was inspired by Joseph Conrads Heart of Darkness.   Coppola and the screenwriter, John MileusRead MoreFilm Festival At Antelope Valley College3497 Words   |  14 Pageshad liked but upon second analysis, might not hold in such high regard. In the end the films I chose are Juno, High Noon, The King’s Speech, Exit Through the Gift Shop, Dr. Strangelove or: How I Learned to Stop Worrying and Love the Bomb, and Apocalypse Now. The Lancaster and the Antelope Valley area in general is known for its’ highest Veterans per capita. The town frequently tips its’ hat to those who have served. The downtown strip is flagged with pictures and names of heroes past and present

Marketing Mistakes and Successes Free Essays

ELEVENTH EDITION MARKETING MISTAKES AND SUCCESSES 30TH ANNIVERSARY Robert F. Hartley Cleveland State University JOHN WILEY SONS, INC. VICE PRESIDENT PUBLISHER EXECUTIVE EDITOR ASSISTANT EDITOR PRODUCTION MANAGER PRODUCTION ASSISTANT EXECUTIVE MARKETING MANAGER ASSISTANT MARKETING MANAGER MARKETING ASSISTANT DESIGN DIRECTOR SENIOR DESIGNER SENIOR MEDIA EDITOR George Hoffman Lise Johnson Carissa Doshi Dorothy Sinclair Matt Winslow Amy Scholz Carly DeCandia Alana Filipovich Jeof Vita Arthur Medina Allison Morris This book was set in 10/12 New Caledonia by Aptara ®, Inc. We will write a custom essay sample on Marketing Mistakes and Successes or any similar topic only for you Order Now and printed and bound by Courier/Westford. The cover was printed by Courier/Westford. This book is printed on acid-free paper. Copyright  © 2009, 2006, 2004, 2001, 1998, 1995, 1992, 1989, 1986, 1981, 1976 John Wiley Sons, Inc. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning or otherwise, except as permitted under Sections 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the Publisher, or authorization through payment of the appropriate per-copy fee to the Copyright Clearance Center, Inc. 222 Rosewood Drive, Danvers, MA 01923, website www. copyright. com. Requests to the Publisher for permission should be addressed to the Permissions Department, John Wiley Sons, Inc. 111 River Street, Hoboken, NJ 07030-5774, (201)748-6011, fax (201)748-6008, website http://www. wiley. com/go/permissions. To order books or for customer service please, call 1-800-CALL WILEY (225-5945). Library of Congress Cataloging in Publication Data Hartley, Robert F. , 1927Marketing mistakes and successes/Robert F. Hartley. —11th ed. p. cm. Includes inde x. ISBN 978-0-470-16981-0 (pbk. ) 1. Marketing—United States—Case studies. I. Title. HF5415. 1. H37 2009 658. 800973—dc22 2008040282 ISBN-13 978-0-470-16981-0 Printed in the United States of America 10 9 8 7 6 5 4 3 2 1 PREFACE Welcome to the 30th anniversary of Marketing Mistakes and Successes with this 11th edition. Who would have thought that interest in mistakes would be so enduring? Many of you are past users, a few even for decades. I hope you will find this new edition a worthy successor to earlier editions. I think this may even be my best book. The new Google and Starbucks cases should arouse keen student interest, and may even inspire another generation of entrepreneurs. A fair number of the older cases have faced significant changes in the last few years, for better or for worse, and these we have captured to add to learning insights. After so many years of investigating mistakes, and more recently successes also, it might seem a challenge to keep these new editions fresh and interesting. The joy of the chase has made this an intriguing endeavor through the decades. Still, it is always difficult to abandon interesting cases that have stimulated student discussions and provoked useful insights, but newer case possibilities are ever contesting for inclusion. Examples of good and bad handling of problems and opportunities are forever emerging. But sometimes we bring back an oldie, and with updating, gain a new perspective. For new users, I hope the book will meet your full expectations and be an effective instructional tool. Although case books abound, you and your students may find this somewhat unique and very readable, a book that can help transform dry and rather remote concepts into practical reality, and lead to lively class discussions, and even debates. In the gentle environment of the classroom, students can hone their analytical skills and also their persuasive skills—not selling products but selling their ideas—and defend them against critical scrutiny. This is great practice for the arena of business to come. NEW TO THIS EDITION In contrast to the early editions, which examined only notable mistakes, and based on your favorable comments about recent editions, I have again included some well-known successes. While mistakes provide valuable learning insights, we can also learn from successes and find nuggets by comparing the unsuccessful with the successful. With the addition of Google and Starbucks, we have moved Entrepreneurial Adventures up to the front of the book. We have continued Marketing Wars, which many of you recommended, and reinstated Comebacks of firms iii iv †¢ Preface ising from adversity. I have also brought back Ethical Mistakes, because I believe that organizations more than ever need to be responsive to society’s best interests. Altogether, this 11th edition brings seven new cases to replace seven that were deleted from the previous edition. Some of the cases are so current we continued updating until the manuscript left for the production process. We have tr ied to keep all cases as current as possible by using Postscripts, Later Developments, and Updates. A number of you have asked that I identify which cases would be appropriate for the traditional overage of topics as organized in typical marketing texts. With most cases it is not possible to truly compartmentalize the mistake or success to merely one topic. The patterns of success or failure tend to be more pervasive. Still, I think you will find the following classification of cases by subject matter to be helpful. I thank those of you who made this and other suggestions. Classification of Cases by Major Marketing Topics Topics Most Relevant Cases Marketing Research and Consumer Analysis Coca-Cola, Disney, McDonald’s, Google, Starbucks Product Starbucks, Nike, Coke/Pepsi, McDonald’s, Maytag, Dell, Hewlett-Packard, Newell Rubbermaid, DaimlerChrysler, Kmart/Sears, Harley-Davidson, Boeing/Airbus, Merck, Boston Beer, Firestone/Ford, Southwest, MetLife, Borden, United Way, Vanguard, Continental, Euro Disney Distribution Nike, Coke/Pepsi, Newell Rubbermaid, Harley-Davidson, Vanguard, Starbucks, Kmart/Sears, Hewlett-Packard, Dell Promotion Nike, Coke/Pepsi, Maytag, Vanguard, Merck, Boston Beer, Kmart/Sears, Harley-Davidson, Borden, MetLife, HewlettPackard, Southwest Air, Google, Starbucks Price Continental, Southwest, Vanguard, Starbucks, Boston Beer, Dell, Euro Disney, Newell Rubbermaid, Boeing/Airbus, McDonald’s Non-product Google, United Way, Disney, Southwest, Continental International Euro Disney, Boeing/Airbus, Harley-Davidson, Maytag, DaimlerChrysler, Firestone/Ford, Dell, Hewlett-Packard, Nike, Coke/Pepsi, Starbucks, McDonald’s Customer Relations Newell Rubbermaid, Vanguard, Maytag, Harley, Merck, Firestone/Ford, Starbucks, United Way, Nike, MetLife Social and Ethical Starbucks, Merck, Firestone/Ford, United Way, MetLife Outsourcing Boeing/Airbus, Maytag, Nike, Dell Preface †¢ v TARGETED COURSES As a supplemental text, this book can be used in a variety of undergraduate and graduate courses. These range from introduction to marketing/marketing principles to courses in marketing management and strategic marketing. It can also be used as a text in international marketing courses. Retailing, entrepreneurship, and ethics courses could use a number of these cases and their learning insights. It can certainly be used in training programs and even appeal to nonprofessionals who are looking for a good read about well-known firms and personalities. TEACHING AIDS As in previous editions, you will find a plethora of teaching aids and discussion material within and at the end of each chapter. Some of these will be common to several cases, and illustrate that certain successful and unsuccessful practices are not unique. Information Boxes and Issue Boxes are included in each chapter to highlight relevant concepts and issues, or related information, and we are even testing Profile Boxes. Learning insights help students see how certain practices—both errors and successes—cross company lines and are prone to be either traps for the unwary or success modes. Discussion Questions and Hands-On Exercises encourage and stimulate student involvement. A recent pedagogical feature is the Team Debate Exercise, in which formal issues and options can be debated for each case. New in some cases are Devil’s Advocate exercises in which students can argue against a proposed course of action to test its merits. A new pedagogical feature, based on a reviewer’s recommendation, appears at the end of the Analysis section: students are asked to make their own analysis, draw their own conclusions, and defend them, thereby having an opportunity to stretch themselves. In some cases where there is considerable updating, a new feature invites students to Assess the Latest Developments. Invitation to Research suggestions allow students to take the case a step further, to investigate what has happened since the case was written, both to the company and even to some of the individuals involved. In the final chapter, the various learning insights are summarized and classified into general conclusions. An Instructor’s Manual written by the author accompanies the text to provide suggestions and considerations for the pedagogical material within and at he ends of chapters. ACKNOWLEDGMENTS It seems fitting to acknowledge everyone who has provided encouragement, information, advice, and constructive criticism through the years since the first edition of these Mistakes books. I hope you all are well and successful, and I truly appreciate your contributions. I apologize if I have missed anybody, and vi †¢ Preface would be grateful to know such so w e can rectify this in future editions. I welcome updates to present affiliations. Michael Pearson, Loyola University, New Orleans; Beverlee Anderson, University of Cincinnati; Y. H. Furuhashi, Notre Dame; W. Jack Duncan, University of AlabamaBirmingham; Mike Farley, Del Mar College; Joseph W. Leonard, Miami University (OH); Abbas Nadim, University of New Haven; William O’Donnell, University of Phoenix; Howard Smith, University of New Mexico; James Wolter, University of Michigan, Flint; Vernon R. Stauble, California State Polytechnic University; Donna Giertz, Parkland College; Don Hantula, St. Joseph’s University; Milton Alexander, Auburn University; James F. Cashman, University of Alabama; Douglas Wozniak, Ferris State University; Greg Bach, Bismark State College; Glenna Dod, Wesleyan College; Anthony McGann, University of Wyoming; Robert D. Nale, Coastal Carolina University; Robert H. Votaw, Amber University; Don Fagan, Daniel Webster University; Andrew J. Deile, Mercer University; Samuel Hazen, Tarleton State University; Michael B. McCormick, Jacksonville State University; Neil K. Friedman, Queens College; Lawrence Aronhime, John Hopkins University; Joseph Marrocco, Boston University; Morgan Milner, Eastern Michigan University; Souha Ezzedeen, Pennsylvania State University, Harrisburg; Regina Hughes, University of Texas; Karen Stewart, Stockton College; Francy Milner, University of Colorado; Greg M. Allenby, Ohio State University; Annette Fortia, Old Westbury; Bruce Ryan, Loyola; Jennifer Barr, Stockton College; Dale Van Cantfort, Piedmont University; Larry Goldstein, Iona University; Duane Prokop, Gannon University; Jeff Stoltman, Wayne State University; Nevena Koukova, Lehigh University; Matthew R. Hartley, University of California, Berkeley; Cindy Claycomb, Wichita State University; Pola Gupta, Wright State University; Joan Lindsey-Mullikin, Babson College. Also: Barnett Helzberg, Jr. f the Shirley and Barnett Helzberg Foundation, and my colleagues from Cleveland State University: Ram Rao, Sanford Jacobs, Andrew Gross and Benoy Joseph. From Wiley: Judith Joseph, Kimberly Mortimer, Carissa Marker. Robert F. Hartley, Professor Emeritus College of Business Administration Cleveland State University Cleveland, Ohio R. Hartley@csuOhio. EDU ABOUT THE AUTHOR Bob Hartley is Professor Emeritus at Cleveland State University’s College of Business Administration. There he taught a variety of undergraduate and graduate courses in management, marketing, and ethics. Prior to that he taught at the University of Minnesota and George Washington University. His MBA and Ph. D. are from the University of Minnesota, with a BBA from Drake University. Before coming into academia, he spent thirteen years in retailing with the predecessor of Kmart (S. S. Kresge), JCPenney, and Dayton-Hudson and its Target subsidiary. He held positions in store management, central buying, and merchandise management. His first textbook, Marketing: Management and Social Change, was published in 1972. It was ahead of its time in introducing social and environmental issues to the study of marketing. Other books, Marketing Fundamentals, Retailing, Sales Management, and Marketing Research, followed. In 1976 the first Marketing Mistakes book was published and brought a new approach to case studies, making them student-friendly and more relevant to career enhancement than existing books. In 1983, Management Mistakes was published. These books are now in the eleventh and ninth editions, respectively, and have been widely translated. In 1992 Professor Hartley wrote Business Ethics: Violations of the Public Trust. Business Ethics Mistakes and Successes was published in 2005. He is listed in Who’s Who in America, and Who’s Who in the World. ii This page intentionally left blank CONTENTS Preface About the Author Chapter 1 Introduction PART I ENTREPRENEURIAL ADVENTURES Chapter 2 Chapter 3 Chapter 4 Google: An Entrepreneurial Juggernaut Starbucks: A Paragon of Growth and Employee Benefits Finds Storms Boston Beer: Is Greater Growth Possible? 29 46 PART II MARKETING WARS 61 Ch apter 5 Chapter 6 Chapter 7 Cola Wars: Coca-Cola vs. Pepsi PC Wars: Hewlett-Packard vs. Dell Airliner Wars: Boeing vs. Airbus; and Recent Outsourcing Woes 63 86 PART III COMEBACKS Chapter 8 Chapter 9 Chapter 10 McDonald’s: Rebirth Through Moderation Harley-Davidson: Creating An Enduring Mystique Continental Airlines: Salvaging From the Ashes PART IV MARKETING MANAGEMENT MISTAKES Chapter 11 Chapter 12 Borden: Letting Brands Wither United Way: A Nonprofit Tries to Cope with Image Destruction DaimlerChrysler: A Merger Made in Hades Newell’s Acquisition of Rubbermaid Becomes an Albatross Euro Disney: Bungling a Successful Format Maytag: An Incredible Sales Promotion in England; and Outsourcing Kmart and Sears: A Hedge Fund Manager’s Challenge Chapter 13 Chapter 14 Chapter 15 Chapter 16 Chapter 17 iii vii 1 9 11 103 127 129 147 161 175 177 190 203 220 233 251 67 ix x †¢ Contents PART V NOTABLE MARKETING SUCCESSES 281 Chapter 18 Chapter 19 Chapter 20 Southwest Airlines: Success Is Finally Contested Nike: A Powerhouse Brand Vanguard: Is Advertising Really Needed? 283 302 319 PART VI ETHICAL MISTAKES Chapter 21 Chapter 22 Chapter 23 Merck’s Vioxx: Catastrophe and Other Problems MetLife: Deceptive Sales Practice s Ford Explorers with Firestone Tires: A Killer Scenario Ill Handled 335 351 Conclusions: What We Can Learn 380 Chapter 24 Index 333 365 400 CHAPTER ONE Introduction A t this writing, Marketing Mistakes has passed its thirtieth anniversary. Who would have thought? The first edition, back in 1976, was 147 pages and included such long-forgotten cases as Korvette, W. T. Grant, Edsel, Corfam, Gilbert, and the Midi. In this eleventh edition, seven cases from the tenth edition have been dropped, and seven added, several of these being modified from earlier editions. Other cases have been updated, and in some instances reclassified. Two exciting new entrepreneurial cases, Google and Starbucks, are introduced, and the entire Entrepreneurial Adventures moved to the front of the book as Part I. I think your students will find these cases particularly interesting and even inspiring. The popular â€Å"Marketing Wars† is again included, this time as Part II, and it follows major competitors in their furious struggles. Two new parts have been added from older editions: Part III Comebacks, and Part VI Ethical Mistakes. In response to your feedback, the section on notable successes has been continued. Some cases are as recent as today’s headlines; several still have not come to complete resolution. A few older cases have been continued or brought back. For example, Borden last appeared in the ninth edition, but some of you thought the learning insights were important enough to reintroduce the case. We continue to seek what can be learned—insights that are transferable to other firms, other times, other situations. What key factors brought monumental mistakes to some firms and resounding successes for others? Through such evaluations and studies of contrasts, we may learn to improve batting averages in the intriguing, ever-challenging art of decision making. We will encounter organizational life cycles, with an organization growing and prospering, then failing (just as humans do), but occasionally resurging. Success rarely lasts forever, but even the most serious mistakes can be (but are not always) overcome. As in previous editions, a variety of firms, industries, mistakes, and successes are presented. You will be familiar with most of the organizations, although probably not with the details of their situations. We are always on the lookout for cases that can bring out certain points or caveats in the art of marketing decision making, and that give a balanced view of the spectrum of marketing problems. The goal is to present examples that provide 1 2 †¢ Chapter 1: Introduction somewhat different learning experiences, where at least some aspect of the mistake or success is unique. Still, we see similar mistakes occurring time and again. From the prevalence of such mistakes, we have to wonder how much decision making has really progressed over the decades. The challenge is still there to improve it, and with it marketing efficiency and career advancement. Let us then consider what learning insights we can gain, with the benefit of hindsight, from examining these examples of successful and unsuccessful marketing practices. LEARNING INSIGHTS Analyzing Mistakes In looking at sick companies, or even healthy ones that have experienced difficulties with certain parts of their operations, it is tempting to be overly critical. It is easy to criticize with the benefit of hindsight. Mistakes are inevitable, given the present state of decision making and the dynamic environment facing organizations. Mistakes can be categorized as errors of omission and of commission. Mistakes of omission are those in which no action was taken and the status quo was contentedly embraced amid a changing environment. Such errors, often characteristic of conservative or stodgy management, are not as obvious as the other category of mistakes. They seldom involve tumultuous upheaval; rather, the company’s competitive position slowly erodes, until management finally realizes that mistakes having monumental impact have been allowed to happen. The firm’s fortunes often never regain their former luster. Mistakes of commission are more spectacular. They involve hasty decisions often based on faulty research, poor planning, misdirected execution, and the like. Although the costs of eroding competitive position due to errors of omission are difficult to calculate precisely, the costs of errors of commission are often fully evident. For example, with Euro Disney, in 1993 alone the loss was $960 million from a poorly planned venture; it improved in 1994 with only a $366 million loss. With Maytag’s overseas Hoover Division, the costs of an incredibly bungled sales promotion were more than $300 million, and still counting. Then there was the monumental acquisition of Chrysler by Germany’s Daimler, maker of proud Mercedes, for $36 billion in 1998. After nine tumultuous years, Daimler gave up and sold Chrysler to a private equity firm in 2007 for only $7. 4 billion. Although they may make mistakes, organizations with sharp managements follow certain patterns when confronting difficult situations: 1. Looming problems or present mistakes are quickly recognized. 2. The causes of the problem(s) are carefully determined. 3. Alternative corrective actions are evaluated in view of the company’s resources and constraints. 4. Corrective action is prompt. Sometimes this requires a ruthless axing of the product, the division, or whatever is at fault. Learning Insights †¢ 3 5. Mistakes provide learning experiences. The same mistakes are not repeated, and future operations are consequently strengthened. Slowness to recognize emerging problems leads us to think that management is incompetent or that controls have not been established to provide prompt feedback at strategic control points. For example, a declining competitive position in one or a few geographical areas should be a red flag that something is amiss. To wait months before investigating or taking action may mean a permanent loss of business. Admittedly, signals sometimes get mixed, and complete information may be lacking, but procrastination is not easily defended. Just as problems should be quickly recognized, the causes of these problems— the â€Å"why† of the unexpected results—must be determined as quickly as possible. It is premature, and rash, to take action before knowing where the problems really lie. Returning to the previous example, the loss of competitive position in one or a few markets may reflect circumstances beyond the firm’s immediate control, such as an aggressive new competitor who is drastically cutting prices to â€Å"buy sales. † In this situation, all competing firms will likely lose market share, and little can be done except to stay as competitive as possible with prices and servicing. However, closer investigation may reveal that the erosion of business was due to unreliable deliveries, poor quality control, noncompetitive prices, or incompetent sales staff. With the cause(s) of the problem defined, various alternatives for dealing with it should be identified and evaluated. This may require further research, such as obtaining feedback from customers and from field personnel. Finally, the decision to correct the situation should be made as objectively as possible. If drastic action is needed, there usually is little rationale for delaying. Serious problems do not go away by themselves: They tend to fester and become worse. Finally, some learning experience should result from the misadventure. A vice president of one successful firm told me, I try to give my subordinates as much decision-making experience as possible. Perhaps I err on the side of delegating too much. In any case, I expect some mistakes to be made, some decisions that were not for the best. I don’t come down too hard usually. This is part of the learning experience. But God help them if they make the same mistake again. There has been no learning experience, and I question their competence for higher executive positions. Analyzing Successes Successes deserve as much analysis as mistakes, although admittedly the urgency is less than with an emerging problem that requires quick remedial action. Any analysis of success should seek answers to at least the following questions: Why Were Such Actions Successful? †¢ Was it because of the nature of the environment, and if so, how? †¢ Was it because of particular research, and if so, what and how? 4 †¢ Chapter 1: Introduction †¢ Was it because of particular engineering and/or production efforts, and if so, can these be adapted to other operations? †¢ Was it because of any particular element of the strategy—such as service, promotional activities, or distribution methods—and if so, how, and is it transferable to other operations? Was it because of the specific elements of the strategy meshing well together, and if so, how was this achieved? Was the Situation Unique and Unlikely to Be Encountered Again? †¢ If the situation was not unique, how can these successful techniques be used in the future and defended against competition? ORGANIZATION OF THIS BOOK In this eleventh edition we have mod ified the classification of cases somewhat from earlier editions. As mentioned before, Part I, Entrepreneurial Adventures, describes and analyzes well-known recent endeavors. In Part II, Marketing Wars, we examine the actions and countermoves of archrivals in hotly competitive arenas. Part III, Comebacks, studies three firms that faced adversity, and came back better than ever. In Part IV, Marketing Management Mistakes, we delve into seven firms guilty of a variety of mistakes that offer great learning insights. Part V, Notable Marketing Successes, offers paragons of successful marketing strategies and operations. Finally, in Part VI, Ethical Mistakes, we examine three firms whose mistakes had major ethical and legal consequences. Let us briefly describe the cases that follow. Entrepreneurial Adventures Google is arguably the most outstanding successful new enterprise ever. It was founded by Sergey Brin and Larry Page who dropped out of Stanford’s Ph. D program to do so. With its search engine, it raised advertising to a new level: targeted advertising. In so doing, it spawned a host of millionaires from its rising stock prices and stock options and made its two founders some of the richest Americans, just under Bill Gates and Warren Buffett. How did they do it? Starbucks is also a rapidly growing new firm—not as much as Google, but still great—and a credit to founder Howard Schultz’s vision of transforming a prosaic product, coffee, into a gourmet coffee house experience at luxury prices. Boston Beer burst on the microbrewery scene with Samuel Adams beers, higher priced even than most imports. Notwithstanding this—or maybe because of it—Boston Beer became the largest microbrewer. It proved that a small entrepreneur can compete successfully against the giants in the industry, and do this on a national scale. Marketing Wars Pepsi and Coca-Cola for decades competed worldwide. Usually Coca-Cola won out, but it could never let its guard down; however, it recently did so in Europe. Now a Organization of this Book †¢ 5 trend toward noncarbonated beverages along with Pepsi’s non-drink diversifications is swinging the momentum to Pepsi. But Coca-Cola is trying hard to recover. Dell long dominated the PC market with lowest-prices, direct-to-consumer marketing. Hewlett-Packard, the world’s second biggest computer maker, chose Carly Fiorina, a charismatic visionary, to be its CEO, and she engineered a merger with Compaq. But growth in profitability did not follow, and early in 2005, the board fired Fiorina. Mark Hurd, an operational person, replaced her, and brought the company to PC dominance. But Michael Dell is fighting back. Boeing long dominated the worldwide commercial aircraft market, with the European Airbus only a minor player. A series of Boeing blunders, however, coupled with an aggressive Airbus, brought market shares close to parity. Both firms are now introducing strikingly new planes, but are finding problems with their outsourcing key components to foreign suppliers. Comebacks McDonald’s had long dominated the fast food restaurant market. Then it began to falter, and hungry competitors made inroads into its competitive position. As it fought to regain its momentum, it explored diversifications and ever more store openings, while profitability plummeted. Recently, it found a new formula for profitable growth. In the early 1960s, Harley-Davidson dominated a static motorcycle industry. Suddenly, Honda burst on the scene and Harley’s market share dropped from 70 percent to 5 percent in only a few years. It took Harley nearly three decades to revive, but now it has created a mystique for its heavy motorcycles and gained new customers. And its Rallies are something else again. The comeback of Continental Airlines from extreme adversity and devastated employee morale to become one of the best airlines in the country is an achievement of no small moment. New CEO Gordon Bethune brought marketing and human relations skills to one of the most rapid turnarounds ever, overcoming a decade of raucous adversarial labor relations and a reputation in the pits. Marketing Management Mistakes Borden, with its enduring symbol of Elsie the Cow, was the country’s largest producer of dairy products. On an acquisitions binge in the 1980s, it became a diversified food processor and marketer—and a $7 billion company. But Borden allowed consumer acceptance of its many brands to wither through unrealistic pricing, ineffective advertising, and an unwieldy organization. United Way of America is a nonprofit organization. The man who led it to become the nation’s largest charity perceived himself as virtually beyond authority. Exorbitant spending, favoritism, conflicts of interest—these went without criticism until investigative reporters from the Washington Post publicized the scandalous conduct. With its public image plummeting, contributions nationwide drastically declined. The real concern was whether United Way could ever regain its former luster. 6 †¢ Chapter 1: Introduction The merger of Chrysler with Daimler, the huge German firm that makes Mercedes, was supposed to be a merger of equals. But Chrysler’s management quickly found otherwise, and the top Chrysler executives were soon replaced by executives from Germany. Assimilation and coordination problems plagued the merger for years. Nine years later, Daimler sold Chrysler to a private equity firm for tens of billions of dollars less than it paid. Newell, a consumer-products firm, successfully geared its operations to meet the demands of giant retailers, particularly Wal-Mart, whereas Rubbermaid had in recent years been unable to meet those stringent requirements. In 1999, Newell acquired Rubbermaid, confident of turning its operation around, only to find that Rubbermaid’s problems were not easily corrected and that they negatively impacted Newell’s fortunes as well. What do you do now? In April 1992, just outside Paris, Disney opened its first theme part in Europe. It had high expectations and supreme self-confidence (critics later called it arrogance). The earlier Disney parks in California, Florida, and more recently Japan were all spectacular successes. But rosy expectations became a delusion as marketing miscues finally showed Disney that Europeans, and particularly the French, were not carbon copies of visitors elsewhere. The problems of Maytag’s Hoover subsidiary in the United Kingdom almost defy reason. The subsidiary planned a promotional campaign so generous that the company was overwhelmed with takers; it could neither supply the products nor grant the prizes. In a miscue of multimillion-dollar consequences, Maytag had to foot the bill while trying to appease irate customers. What can we learn from Maytag’s travails? Two faltering retail chains, Kmart and Sears, merged under the auspices of a hedge fund manager, Edward Lampert. Whether two weaklings could become one strong operation to compete with the likes of Wal-Mart and Target was uncertain, though investors bid both stocks up to extravagant levels in anticipation. The rosy expectations collapsed as we moved into a recession in 2007 and 2008. Notable Marketing Successes Southwest Airlines found a strategic window of opportunity as the lowest cost and lowest price carrier between certain cities. And how it milked this opportunity! Now it threatened major airlines in many of their domestic routes. However, by 2008, competitors were beginning to counter Southwest’s price advantage. Nike and Reebok were major competitors in the athletic footwear and apparel market. Nike was overtaken by Reebok in the late 1980s, but then Nike surged far ahead, never to be threatened again. What is the secret of Nike’s increasing dominance? Vanguard has become the largest mutual fund company, charging past Fidelity. Vanguard’s strategy is to downplay marketing, shunning the heavy advertising and overhead of its competitors. It provides investors with better returns through far lower expense ratios and relies mostly on word of mouth and unpaid publicity to General Wrap-Up †¢ 7 gain new customers, while old customers continue to pour in money. Is Vanguard vulnerable to aggressive new competitors? Ethical Mistakes Merck, the pharmaceutical giant, learned that its blockbuster arthritis drug, Vioxx, doubled the risk of a heart attack or stroke. Over five years and $500 million in advertising, it had 20 million users in the United States at the time it recalled the drug September 30, 2004. Critics and tort lawyers assailed the company for waiting so long to recall this drug, since some research studies as early as five years before had raised questions about the safety of Vioxx. What can we learn from Merck’s handling of its great profit-making drug now discredited? The huge insurance firm MetLife, whether through loose controls or tacit approval, permitted an agent to use deceptive selling tactics on a grand scale, in the process enriching himself and the company. Investigations by several state attorneys general brought a crisis situation to the firm that it was slow to react to. Eventually, fines and lawsuits totaled almost $2 billion. Product safety lapses that result in injuries and even loss of life are among the worst abuses any company can confront. Worse, however, is when such risks are allowed to continue for years. Ford Explorers equipped with Firestone tires were involved in more than 200 deaths from tire failures and vehicle rollovers. After news of the accidents began surfacing, Ford and Firestone each blamed the other for the deaths. Eventually, inept crisis management brought a host of lawsuits resulting in massive recalls and billions in damages. GENERAL WRAP-UP Where possible, the text depicts major personalities involved in these cases. Imagine yourself in their positions, confronting the problems and facing choices at their points of crisis or just-recognized opportunities. What would you have done differently, and why? We invite you to participate in the discussion questions, the handson exercises, the debates appearing at the ends of chapters, and the occasional devil’s advocate invitation (a devil’s advocate is one who argues an opposing viewpoint for the sake of testing the decision). There are also discussion questions for the various boxes within chapters. While doing these activities, you may feel the excitement and challenge of decision making under conditions of uncertainty. Perhaps you may even become a fast-track executive and make better decisions. QUESTIONS 1. Do you agree that it is impossible for a firm to avoid mistakes? Why or why not? 2. How can a firm speed up its awareness of emerging problems so that it can take corrective action? Be as specific as you can. 8 †¢ Chapter 1: Introduction 3. Large firms tend to err on the side of conservatism and are slower to take corrective action than smaller ones. Why do you suppose this is? 4. Which is likely to be more costly to a firm, errors of omission or errors of commission? Why? 5. So often we see the successful firm eventually losing its pattern of success. Why is success not more enduring? PART ONE E N T REPREN E U R I A L A D V EN T UR E S This page intentionally left blank CHAPTER TWO Google—An Entrepreneurial Juggernaut I n 1998 Sergey Brin and Larry Page dropped out of the Ph. D program at Stanford to start Google in a friend’s garage. Along the way, they discovered a powerful marketing tool that would revolutionize advertising. Six years later, on August 19, 2004, they took this Internet search and advertising firm public at a price of $85 a share. One year after the initial public offering (IPO), Google stock closed at $280. By 2007, the stock had gone over $700, and lots of people had become very rich. But this was to cause some serious concerns for the firm. Brain Drain Craig Silverstein, a fellow Stanford Ph. D student, was the first hire of Page and Brin. He helped them move their equipment out of Page’s dorm room and into a place with more space and, more importantly, a garage. In early 1999, five months later, the enterprise had grown enough to move into offices on University Avenue in downtown Palo Alto. The firm’s fortunes continued to improve, and Craig became director of technology in charge of product development. Before many years, Craig realized he had become very rich indeed. From the beginning, Google gave its employees stock options in lieu of competitive salaries that in those days it could ill afford. These options gave employees the right to purchase a given number of shares of stock at a certain price, called a vested price, some years in the future. Even before going public in 2004, it had granted two big batches of such options. A 2002 grant that was priced at 30 cents a share vested in 2006. Another, priced at $4 a share in 2003, also vested in 2006. In May 2008, another round of options would be exercisable at $35, far more costly than the 30 cent option, but the way the stock was going up since the IPO, this higher price was of little consequence. By 2007, Craig was worth well over $100 million in Google stock and was becoming richer with every passing day. He knew that some 700 of his associates were worth at least $5 million, and he knew that many of them were talking about quitting, with some wanting to start their own businesses. He knew that Bismarck Lepe, for example, who began working 11 12 †¢ Chapter 2: Google—An Entrepreneurial Juggernaut or Google in 2003, had left the firm immediately after his four-year options vested in 2007. He now had a few million dollars that would help him start his own firm—2 million in only four years, wow! Craig couldn’t help pondering whether he should do the same. After all, how many hundreds of millions does one man need? But he did not really see himself as an entrepreneur. At his young age, about the same age as Sergey and Larry, he was not ready to retire to some South Sea island and count coconuts. So he stayed, caught up in the challenge of solving tough problems with other smart Googlers. Making the brain drain all the more tempting for many of these employees was Google’s hiring of the brightest young people, the very ones most likely to become entrepreneurs, if given the chance. Their ambitions fed on the great example of Google, as well as a plethora of smaller enterprises in this hotbed of innovation that was Silicone Valley with its great research universities such as Stanford. SERGEY BRIN AND LARRY PAGE AND THE START OF GOOGLE In 1998 when the venture that was to be Google was only an idea, Sergey and Larry were both 25 years old and were doctoral students at Stanford. Sergey was a math whiz, having completed his undergraduate degree at 19, and aced all ten of the required doctoral exams on his first try, and teamed easily with professors doing research. His parents’ backgrounds were rich in science and technology. His mother was a scientist at NASA’s Goddard Space Flight Center. His father, Michael, taught math at the University of Maryland. Sergey was born in Moscow, but he and his family left the Soviet Union when he was six, fleeing anti-Semitism and seeking greater opportunity for themselves and their children. Larry Page grew up in Michigan, also the son of a professor whose Ph. D was computer science, and who taught at Michigan State University where Larry’s mother also taught computer programming. He followed in the footsteps of his father and brother by going to the University of Michigan where he studied computer engineering, receiving his undergraduate degree in 1995. At first he had felt uneasy about being one of the select few to be admitted to Stanford’s elite Ph. D program. In those early days, these sons of esteemed professors were focused on pursuing their Ph. Ds, not on getting rich. In their families, nothing trumped the value of a great education. Neither of them had the slightest idea just how soon their heartfelt commitment to academia would be tested. †2 The Beginning In the mid-1990s, the Internet was just emerging. Millions of people were logging on and communicating through email. But researchers grew frustrated with the clutter of Web sites. Searchi ng it for relevant information often resulted in an abundance of completely meaningless data. Search engines began to organize the Internet, and thus Yahoo and AltaVista among others were born. But they still left a lot to be 1 2 Examples can be found in Quentin Hardy, â€Å"Close to the Vest,† Forbes, July 2, 2007, pp. 40–42. David A. Vise, The Google Story, New York: Delacorte, 2005, p. 31. Sergey Brin and Larry Page and the Start of Google †¢ 13 desired. The answer to more relevant research seemed to be a better use of links, such as a highlighted word or phrase. In 1996, Page and Brin teamed up to work on downloading and analyzing Web links. In the process they developed a ranking system for searching the Internet that yielded prioritized results based on relevance to the object of the search, and useful answers could be found swiftly. In 1997, they made the search engine available to students, faculty, and administrators on the Stanford campus, and popularity grew by word of mouth. As the database and number of users burgeoned, more computers were needed. In these early days, Brin and Page were able to scrounge around for unused computers and string together inexpensive PCs. By July 1998, they had an index of 24 million pages, with more coming. But their growth was stymied by lack of capital. They decided to take a leave of absence from the Ph. D program and start their own firm. This way they could develop a business of their own that would fit their search engine. If it was as good as they thought, and with Internet use growing so rapidly, growth could be virtually unlimited. Rather than selling out to some existing firm, wouldn’t they be better off keeping control? Still, by August they had run out of cash and badly needed an â€Å"angel. † One of their professors suggested they meet his friend, Andy Bechtolsheim, a legendary investor in a string of successful start-ups. After listening to their presentation, he said, â€Å"This is the single best idea I’ve heard in years. I want to be part of this,† and he left them a check for $100,000 made out to Google Inc. 3 It took them two weeks before they could formally incorporate the company, Google Inc. , and then open their first bank account. The check sustained the two entrepreneurs at first, and in fall 1998 they moved their computers from a dorm room into a garage and several rooms of a house. They also hired a friend, Craig Silverstein (mentioned earlier), as their first employee. After five months they outgrew the garage and moved into offices in downtown Palo Alto, barely a mile from the Stanford campus. By now, their search engine was handling 100,000 queries a day, all this through word of mouth, emails, and instant messages. But they were again running out of money, despite the now $1 million in funding that they had collected from Bechtolsheim and other early investors, and through borrowing on their credit cards. But it was clear that with upward of 500,000 searches per day toward the end of the year, they needed much more money. In the boomtown climate of Silicon Valley in early 1999, a public stock offering was one option, even though Google had no profits. But Brin and Page resisted this option, not wanting to reveal their trade secrets and lose some control. Efforts to license their search technology to other firms wishing to use it for research, found few takers. Eventually they went the venture capital route. But Brin and Page insisted on keeping control of Google’s destiny and remain majority owners, or it was no deal. On June 7, 1999, less than one year after they left Stanford, they issued a press release announcing that two venture capital firms, Kleiner Perkins and Sequoia Capital, were investing $25 million in Google. On the Stanford campus and around Palo Alto, amazement reigned at the enormity of the sum seemingly without the two giving anything up in return. â€Å"The announcement included details of the funding as well as additional information about Google, its impressive list of investors, and its growth 3 Vise, p. 48. 14 †¢ Chapter 2: Google—An Entrepreneurial Juggernaut rate of 50 percent per month. All this put the company in the global limelight, giving it the opportunity to grow further through free media publicity. †4 But Google still had not earned any appreciable revenue to upport its heady growth, and no plan for this was revealed in the press release. THE EARLY GROWTH YEARS By the end of 1999, Google was averaging 7 million searches per day, but its revenue from licensing remained small. If the business could not be reasonably profitable, they could hardly maintain their vision of vast information available to users without charge. With licensing its search techn ology to businesses proving to be such a limited revenue source, they finally were forced to consider allowing advertisers access to their multitude of users. Brin and Page could see a relationship between their search engine and the television networks: those offered entertainment and news for free, while charging millions for the advertising. But the two shuddered at the flashy banner ads that littered the Internet. Still, they belatedly recognized that advertising was where vast sums were being spent, not in licensing, Creating a Different Advertising Model They wanted to avoid the clutter of almost out-of-control, irrelevant ads, and they developed strict standards for size and type of ads. They separated the free search results from the ads, which they would label â€Å"Sponsored Links. † These â€Å"Links,† because of their relevance to the search, would be clicked on more often than if they were labeled simply â€Å"Ads. † They decided to display the links in a clearly marked box above the free search results. The ads would be brief and look identical, with just a headline, a short description, and a link to a web page. But these would be targeted ads, offering a major advantage for advertisers confronted with the huge wastage of advertising reaching uninterested audiences. At first Google sold this advertising to large businesses that could afford expensive ad campaigns, but it soon found substantial market potential in letting smaller advertisers easily sign up online with a credit card, and their ads could then be running within minutes. This gave Google an edge over similar providers unable to offer such fast service, and also minimized its own costs of selling advertising. Shortly after turning to its advertising model, Brin and Page had another innovative idea—they would rank ads based on relevance. And relevance would be determined by how often ads were clicked on by computer users. This would provide valuable feedback to advertisers and influence the selling and pricing of ads. CHARGING AHEAD When the Internet stock price bubble burst in 2000, it ravaged the former highflying entrepreneurial firms of Silicone Valley with major layoffs and bankruptcies. But Google stood poised at the nadir of its great growth to come and was one of 4 Vise, p. 69. Charging Ahead †¢ 15 the few firms able to hire outstanding software engineers and mathematicians, many holding worthless stock options. This pool of talent stimulated Google’s growth as it moved to a large headquarters in Mountain View, named the Googleplex, forty minutes south of San Francisco. There Brin and Page developed a work environment practically unprecedented. See the following Information Box for some examples of this culture that was designed to cultivate strong loyalty and job satisfaction and to foster a creative, playful environment where Google’s employees, mostly young and single, would be willing to spend their waking hours. By early 2001, Google was recording 100 million searches per day. It was also entering the dictionary as a verb, as for example, to â€Å"google each other before dates. † Now large firms, such as Wal-Mart, the world’s biggest retailer, and Acura, a major automobile manufacturer, joined the entourage of firms advertising their wares on Google. What was the secret behind the rapid growth of Google’s advertising program? As we saw before, Google came up with an unique approach to advertising, an INFORMATION BOX WORK CLIMATE AT GOOGLE Employees worked long hours but were treated like family. There was even a gourmet chef, with free meals, healthy drinks and snacks. The chef took pride in providing better meals than found in area restaurants. Given the international mix of employees, the menu was varied to cater to all tastes: Southwestern, classic Italian, French, African, Asian, Indian, etc. The Wall Street Journal sent a reporter out to investigate. â€Å"Where else but the Plex can you zip around on a bicycle and choose from multicultural comfort food, American regional food, small plates, entrees made with five ingredients or less, and dishes based on raw materials supplied from within 150 miles of Mountain View? Many employees eat three meals a day at the Plex’s 17 food venues, open any time day or night. . . . We were told that Messrs. Brin and Page chow down with the troops. † (Raymond Sokolov, â€Å"Googling Lunch,† Wall Street Journal, December 1–2, 2007, pp. W1 and W5. ) Also furnished were such conveniences as on-site laundry, hair styling, dental and medical care, a car wash, day care, fitness facilities with personal trainers, and a professional masseuse. Brightly colored medicine balls, lava lamps, assorted gadgets and sports equipment gave the appearance of a college campus. Chartered buses had internet access so that commuters to San Francisco could use their laptops. Social events and entertainment were Friday afternoon and evening features. As a spur for creativity, a policy was set that software engineers spend at least 20 percent of their time, or one day a week, working on whatever projects interested them. Do you see any downside to these workplace amenities? Would these influence your choosing to work for Google despite less money? Would some of these be appropriate to other firms? If so, what kind of firms? 16 †¢ Chapter 2: Google—An Entrepreneurial Juggernaut pproach that most advertisers previously could only dream of: i. e. , Targeted Text Ads. The unobtrusive ads are seen only by potential customers who are searching for information on that specific topic. In one swell swoop this advertising virtually eliminates the great waste of most mass media advertising that is viewed by a vast audience who have no interest whatever in the p roduct being advertised despite millions and hundreds of millions of dollars being spent. For an example of the waste of such untargeted ads, consider an airline spending $1 million or more on a TV ad campaign that gains only 100 new first-class customers as a result. Furthermore, in Google-placed ads no intrusive banners compete for attention. The text ads (links) and websites are read carefully by users or potential users, and these often find the ads as valuable as the actual search results. A New CEO In early January 2001, at the urging of its venture capitalists, Larry and Sergey reluctantly consented to hire a chief executive officer to run operations. Eric Schmidt was highly recommended by one of the venture capitalists. He not only had entrepreneurial experience as founder of Sun Microsystems, and CEO of Novell, but also academic credentials—a Ph. D in computer science from the University of California at Berkeley, and a degree in electrical engineering from Princeton. Then there was research experience at Xerox Palo Alto Research Center and Bell Labs. At 46, he was a seasoned tech executive and brought a needed mature balance to this organization of young people. Besides, he was willing to invest $1 million of his own money to buy preferred stock in Google, this at a time when the company was running short of cash again. (It would soon never again run short of cash. ) Google entered into pacts with Yahoo, AOL, EarthLink, and Ask Jeeves. This gave it relationships with most of the biggest Internet properties. By the end of 2002, Google and its venture capitalists could see that the search engine was going to be a huge financial success. For the year, it had recorded $440 million in sales and an amazing $100 million in profits. Virtually all of these profits came from people clicking on the text ads that were on the right side of search results pages at Google. com and the pages of its partners and affiliates. But the world did not realize the extent of this profitability since Google was still a private company. This silence about the profitability of the online search and advertising business model undoubtedly kept other firms, especially Microsoft and Yahoo, from investing in or developing search engines of their own—until Google had an almost insurmountable head start. The advertising industry was being transformed as well, as billions of dollars of advertising was being shifted from television, radio, newspapers, and magazines to the Internet. But the time was nearing for Google to go public, and with this full disclosure would shock the investment community and make Google stock the darling of investors and employees alike. Example cited in Seth Godin, â€Å"Your Product, Your Customer,† Forbes, May 7, 2007, p. 52. Going Public †¢ 17 GOING PUBLIC Finally in early 2004, Larry and Sergey reluctantly started the process of taking Google public. In truth, their decision was practically dictated by federal rules that required public disclosure of financial results by compa nies with a substantial amount of assets and shareholders, and Google had exceeded these limits with many of the company employees having been given stock in the then-private firm. This move would enable them to convert their holdings to cash. The venture capitalists who had supplied the early crucial funds would also benefit from the liquidity that going public would provide. For most entrepreneurs, taking their new firm public was the ultimate goal since the IPO (initial public offering) would often make them instant millionaires. But for Brin and Page, the reality of being billionaires was not all that appealing. They both lived relatively modestly, loved the privacy, and cared little for the accumulation of wealth and the accoutrements of wealth—such as grand homes, planes, and yachts to attest to their success. The company was debt free, self-funded, had plenty of cash, and had no need to sell stock to the public to raise money. They were not sure they wanted the immense publicity and what it would entail and affect the freedoms they had enjoyed, and that of their families. For example, would they need bodyguards? How about the paparazzi? And their employees who would become instant millionaires, how would this affect their intensity and focus? And would they even stay with Google, or go out on their own? (We know that many left to start their own enterprises. In early 2004, the employees were quietly told that the company was going to file a public offering. And thousands of Google employees, spouses, and interested others began an eight-month guessing game of how much the company and themselves would be worth. The eight months proved to be a stressful time for almost all concerned, but probably most of all for Brin and Page. Their reluctance to disclose much before the public auction did not endear them to the media. Then an ill-advised Playboy interview did not go well and even triggered a SEC investigation. To make matters worse, the stock market was tanking as world oil prices spiked, and many analysts were warning of a global recession. Also, the Athens Olympics were starting amid great fears of terrorism. Google and its bankers realized that the initial price range of $108–$135 would probably not be acceptable to the market at this time, and on August 19, Google finally went public at $85 a share. By the end of the first day, the stock had reached nearly $100. By the next day it was $108. It reached $200 in November and kept climbing from there. Forbes, in its listing of the 400 Richest Americans cited Brin and Page’s wealth at $4 billion each at the end of 2004, due to the success of the IPO. Then in 2006, â€Å"The Google Guys crack the top 10 of the Forbes 400, each now worth $18. 5 billion. † This placed them as the fifth richest Americans, in the company of Bill Gates and Warren Buffett, ahead of Michael Dell of Dell Computer, and way ahead of Donald Trump. And they were both only 34. 6 6 Forbes, Forbes 400 The Richest People in America, October 8, 2007, p. 78. 18 †¢ Chapter 2: Google—An Entrepreneurial Juggernaut AFTER THE IPO After the IPO, the pace of innovation at Google got into high gear. New products and innovations were being spawned and made available to millions of customers around the world. Google became the darling of the media; no other firm or individual got the press coverage of Google. The fact that it was now a public company with its financial performance readily available—and as such now well covered by financial analysts who did not cover private firms—made its promising results and potential very visible. It expanded the lead in its core search and advertising business in the United States and much of the world. And with its new cash horde, it eagerly branched out into new areas, even such far out visions as a Green renewable-energy program to find ways to generate electricity more cheaply than by burning coal. 7 Not surprising, the growth of Google was being compared with that of Microsoft two decades earlier. Google was also becoming a major competitor of Microsoft, not in PCs, but in a later phase of technology that was surpassing the earlier technology, this time by the power of the Internet revolution. But perhaps the real competition was in recruiting and retaining the brightest technology minds in the world. But more about this later. For now, let us compare this early growth of Google with Microsoft in the Information Box beginning on page 19. Google’s Poaching of Talent As the business burgeoned in the spring and summer of 2005, Google added more than 700 employees in just three months. The total headcount now was 4,183, nearly double the total the previous year. Google was hiring Ph. Ds from the top universities across the country, and even trespassing on Microsoft’s own neighborhood, at the University of Washington. It opened a facility in a Seattle suburb just down the road from Microsoft’s Redmond plant, and now it was easy for their engineers and scientists to move over to Google. They didn’t even have to move to a new city or change their commute. In these days, Microsoft was viewed as a mature business. It no longer had the sex appeal that Google had grasped. Microsoft was struggling to keep its best people, even offering more money and perks. But the amazing growth and potential of Google brought the lure of great riches as stock options became valuable. As mentioned before, not the least of the perks that Google offered were the free restaurants and other amenities at its Googleplex headquarters in the Silicone Valley 40 minutes south of San Francisco. The increasing poaching of talent climaxed with Dr. Kai-Fu Lee, a highly regarded scientist, who wanted to leave Microsoft to become president of Google China. Microsoft began an all-out legal assault alleging that Google improperly sought to induce Lee to violate the terms of his employment contract with Microsoft. A temporary triumph over Google raised the specter of litigation for any senior Microsoft employee who left for Google. The wide publicity served to illustrate how seriously Microsoft regarded the threat posed by its smaller rival. 8 7 Rebecca Smith and Kevin J. Delaney, â€Å"Google’s Electricity Initiative,† Wall Street Journal, November 28, 2007, p. A16. 8 Vise, p. 274. Analysis †¢ 19 ANALYSIS Here we have seen perhaps the greatest growth ever of a new enterprise. In the exuberance of this growth, investors bid up its stock market price to make the company more valuable than such long-established firms as Coca-Cola, Hewlett-Packard, Time Warner, ATT, Boeing, Disney, McDonald’s, and General Motors and Ford. INFORMATION BOX COMPARISON OF MICROSOFT AND GOOGLE Table 2. 1 Comparison of Microsoft and Google Growth in Revenues from Their Beginnings Microsoft Beginning Went Public Years from Beginning 1975 1986 11 years Revenues (millions) 1986 1987 1988 1989 1990 1991 1992 Google Y/Y Growth $ 1996 2004 8 years 40. 7% 75. 1 70. 1 36. 0 47. 3 55. 8 49. 7 197 346 591 831 1,183 1,843 2,759 1996 28,365 32,187 36,835 39,735 44,282 Y/Y Growth $ 409% 233. 9 117. 5 92. 5 72. 8 9. 400 2002 2003 2004 2005 2006 Revenues (millions) 13. 5 14. 4 7. 9 11. 4 439 1,466 3,189 6,138 10,605 Source: Calculated from company annual reports. Commentary: The much faster start of Google is mind-boggling. The experts thought Microsoft was the model of the most successful entrepreneurial start ever. Bill Gates did not rush to take his venture public, waiting 11 years to do so, at which time revenues were almost $200 million. Google on the other hand delayed only six years before going public, but its revenues were already over $3 billion. As we can see, the year-to-year growth rate also strongly favored Google, with around a hundred percent growth since 2004. The two years before going public showed growth over 400 percent and 200 percent each year. ) The comparison between a young growth company and a mature Microsoft is clearly evident. (continues) 20 †¢ Chapter 2: Google—An Entrepreneurial Juggernaut COMPARISON OF MICROSOFT AND GOOGLE (continued) Table 2. 2 Comparison of Microsoft and Google Net Income from Their B How to cite Marketing Mistakes and Successes, Essay examples

The Causes of the Revolutionary War Essay Example For Students

The Causes of the Revolutionary War Essay There were many events that took place in the 1760s and 1770s that led to the Revolutionary war. During these years the British did many things that upset the colonists. These upset colonists would eventually get sick of all the British ways and fight for their freedom. Many events crucial the Revolutionary War took place in the 1760s, such as the Sugar Act, Stamp Act, and Declaratory Act. The Sugar Act of 1764 set an import tax on foreign sugar, molasses, and rum entering Britains American colonies. Colonial merchants, ship owners, and rum distillers who profited from foreign trade angrily protested the law, but that did little of anything. The Sugar Act was the answer to the Britishs question of how to raise revenue for their war debt. Laws had been made before that placed an import tax on sugar, but this was the first time they were seriously enforced. Royal inspectors would search ships, warehouses, and homes for smuggled goods. The Quartering Act of 1765 forced colonists to house and supply British troops. Another important event of the 1760s was the Stamp Act of 1765. We will write a custom essay on The Causes of the Revolutionary War specifically for you for only $16.38 $13.9/page Order now The Stamp Act placed a taxed on all printed matter such as newspapers, advertisements, and playing cards. Many didnt mind paying the tax because it was not an extreme amount, it was more about the principle of things. The Stamp Act made people angry because they thought that they should not have to pay taxes on items such as newspapers. The Stamp Acts purpose was to earn enough money to raise a standing army. As a result of the Stamp Act a secret group called the Sons of Liberty came together. This group consisted of lawyers, merchants, politicians, and artisans who were all there to protest the stamp act. The Sons of Liberty usually relied petitions, public meetings, and pamphlets to rally support, but they would also get violent if necessary. The Stamp Act congress came together in 1765 to repeal the stamp act and deny the Parliaments of its right to tax the colonies. British merchants who profited form colonial trade joined in the protest, fearing financial ruin. When the Stamp Act was repealed in 1766 people on both sides of the Atlantic rejoiced. While many were busy celebrating they ignored the passage of the Declaratory Act. The Declaratory Act gave the Parliament full power and authority over the colonies. The Declaratory Act also gave the Parliament the right to make laws. The Townshend Acts of 1767 placed import duties on common items such as tea, lead, glass, and dyes for paint. British customs officials used special search warrants called writs of assistance to enforce the law. Writs of assistance were much different than the modern day search warrants, because they did not specify the item sought and specific location to be searched. A customs officer with a writ and a suspicion had the right to search any where he pleased. Colonist hated these writs very much so they stopped housing the British soldiers as the quartering act of 1765 had called them to do. On the evening of March 5, 1770 a crowd of 50 or 60 angry colonists faced a small group of British Soldiers who where there to enforce the writs of assistance. The crowd yelled insults and threw many different items at the soldiers. The crowd pushed up against the soldiers and then suddenly one of the guns discharged and then the other soldiers started firing. Three colonists died immediately and then two more died later. The Sons of Liberty quickly dubbed this incident the Boston Massacre. The Boston Massacre was the last of the important events in the 1760s that lead to the Revolutionary War. .u71f90d7c8998d14201385618d6efd466 , .u71f90d7c8998d14201385618d6efd466 .postImageUrl , .u71f90d7c8998d14201385618d6efd466 .centered-text-area { min-height: 80px; position: relative; } .u71f90d7c8998d14201385618d6efd466 , .u71f90d7c8998d14201385618d6efd466:hover , .u71f90d7c8998d14201385618d6efd466:visited , .u71f90d7c8998d14201385618d6efd466:active { border:0!important; } .u71f90d7c8998d14201385618d6efd466 .clearfix:after { content: ""; display: table; clear: both; } .u71f90d7c8998d14201385618d6efd466 { display: block; transition: background-color 250ms; webkit-transition: background-color 250ms; width: 100%; opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #95A5A6; } .u71f90d7c8998d14201385618d6efd466:active , .u71f90d7c8998d14201385618d6efd466:hover { opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #2C3E50; } .u71f90d7c8998d14201385618d6efd466 .centered-text-area { width: 100%; position: relative ; } .u71f90d7c8998d14201385618d6efd466 .ctaText { border-bottom: 0 solid #fff; color: #2980B9; font-size: 16px; font-weight: bold; margin: 0; padding: 0; text-decoration: underline; } .u71f90d7c8998d14201385618d6efd466 .postTitle { color: #FFFFFF; font-size: 16px; font-weight: 600; margin: 0; padding: 0; width: 100%; } .u71f90d7c8998d14201385618d6efd466 .ctaButton { background-color: #7F8C8D!important; color: #2980B9; border: none; border-radius: 3px; box-shadow: none; font-size: 14px; font-weight: bold; line-height: 26px; moz-border-radius: 3px; text-align: center; text-decoration: none; text-shadow: none; width: 80px; min-height: 80px; background: url(https://artscolumbia.org/wp-content/plugins/intelly-related-posts/assets/images/simple-arrow.png)no-repeat; position: absolute; right: 0; top: 0; } .u71f90d7c8998d14201385618d6efd466:hover .ctaButton { background-color: #34495E!important; } .u71f90d7c8998d14201385618d6efd466 .centered-text { display: table; height: 80px; padding-left : 18px; top: 0; } .u71f90d7c8998d14201385618d6efd466 .u71f90d7c8998d14201385618d6efd466-content { display: table-cell; margin: 0; padding: 0; padding-right: 108px; position: relative; vertical-align: middle; width: 100%; } .u71f90d7c8998d14201385618d6efd466:after { content: ""; display: block; clear: both; } READ: Danforth Essay The 1770s was another important decade to the start of the Revolutionary War, including famous events such as the Boston Tea Party. The Tea Act of 1773 was a law created by the Parliament that allowed the British East India Company to sell tea directly to American agents without paying certain taxes. The Tea Act allowed the company not to pay taxes because it was very close to going bankrupt. Even though tea was at an all time low price many .